Developer Support

  • Governance
  • Stockholm, Sweden

Developer Support

Job description

At Bontouch, we have a simple but ambitious idea: to make the world’s greatest apps for the best brands on the planet. To have the greatest impact on users all over the world, we partner up with our favorite companies—from Swish to 3M Post-it®—to create highly useful, beautiful-looking, visionary mobile apps and web sites that create less friction for millions of users in the real world.

How do you succeed? We believe in the people behind Bontouch. For us, knowledge exchange, our diverse backgrounds and shared passion for what we do are our greatest assets. We work together, learn from each other and believe in each other. We are visionaries. We are game changers. We are Bontouchers. Would you like to be part of our team and help us change the way our partners interact with their customers? Great! We look forward to getting to know you!

We are looking for a Developer Support Specialist to help us in our continuing mission to create world-class apps together with our partners.
You will be part of the Governance team, enabling great support by working with both our internal product teams and our partners.

You are an organized and service-minded person with a technical interest and a passion for products, processes and people. You gladly take responsibility to take part in the development of Bontouchs’ Mobile Governance competence area - to grow the company and improve the way we work with our products.

What you’ll do

You'll be working with several client projects together with our support team, developers, project managers and team leads.

For example:

  • Client account setup and administration

  • Software configuration and integration

  • Managing Apple/Google developer portals, guidelines and credentials

  • User review management

  • Release management - Build, publish and verify app releases

  • Maintain app store listings and manage Apple / Google distribution channels

  • Testlab device administration

  • Proactive verification of published apps with OS and hardware upgrades

Job requirements

Who you are

We're looking for someone who enjoys helping others and has a problem-solving mindset. Structure comes naturally to you and you are used to administrative tasks. You are a true team player and take initiative when you see that your support is needed.

You have an education that is relevant for the job. You probably have previous experience working with technical support and prefer automating and scripting when faced with repetitive tasks. Ideally you’ve been working with consumer facing apps before and have a passion for apps and digital solutions.

For this role, you need to be fluent in both written and spoken Swedish and English.